Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, in its original packaging, and with everything that came with it. You'll also need the receipt or proof of purchase.

To start a return, contact us at johnny@crossandhelm.com with your order number and the reason for the return. We'll confirm the return address in your return instructions. Items sent back to us without first requesting a return will not be accepted.

Return shipping

You are responsible for the cost of return shipping. If your return is approved, we'll send you instructions on how and where to send your package.

If your item arrived defective, damaged in transit, or you received the wrong item, return shipping is on us. We'll send you a prepaid return label along with your instructions.

We recommend shipping your return with tracking. We can't be responsible for returns that are lost or damaged on the way back to us.

Free gift with purchase

If your order included a free gift, please return the gift along with the item. If the gift is not returned, its retail value will be deducted from your refund.

Damages and issues

Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us within 7 days of delivery with photos of the piece and the packaging so we can evaluate the issue and make it right.

Exceptions and non-returnable items

The following cannot be returned:

• Custom, commissioned, or personalized pieces, including engraved orders
• Sale and clearance items
• Gift cards

Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get the piece you want is to return the item you have, and once the return is accepted, place a separate order for the new one.

European Union 14 day cooling off period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn and unused, in its original packaging, and with everything that came with it. You'll also need the receipt or proof of purchase. You are responsible for the cost of return shipping on cooling off period returns.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take additional time for your bank or card issuer to process and post the refund.

Original shipping charges are not refunded unless the return is due to a defect, damage, or our error.

If more than 15 business days have passed since we approved your refund and you still haven't received it, contact us at johnny@crossandhelm.com.